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Will Asus customer satisfaction ratings increase by end of 2024?
2
Resolution / Starting Odds
Yes • 50%
No • 50%
Customer satisfaction surveys or ratings published by reputable sources such as J.D. Power or Consumer Reports
Story
Asus Overhauls Customer Support and Warranty Service, Offers Refunds After Gamers Nexus Investigation
Jun 17, 2024, 01:19 PM
Asus is overhauling its customer support system following a thorough investigation by Gamers Nexus. The investigation highlighted significant issues with Asus' warranty service, prompting the company to pledge a series of concrete fixes. These fixes include improving customer support and refunding affected users. Asus aims to restore its reputation by addressing these concerns and implementing a new program to enhance customer service. The investigation and subsequent changes were reported by Monica Chin from The Verge.
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