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How much will Amazon's customer satisfaction rating improve by end of 2024?
2
Resolution / Starting Odds
By 1-2 points • 25%
By 3-4 points • 25%
By 5-6 points • 25%
By more than 6 points • 25%
Customer satisfaction surveys and reports from firms like J.D. Power or American Customer Satisfaction Index (ACSI)
Story
Amazon Uses Generative AI, Smarter Robots to Boost Same-Day Shipping
Sep 17, 2024, 03:09 PM
Amazon is leveraging generative AI to enhance its same-day shipping capabilities. The retail giant, which revolutionized shipping with its Prime service in 2005 by offering two-day shipping, and later one-day shipping by 2019, is now focusing on using smarter robots and optimized routes to expedite deliveries. This move aims to further streamline their logistics and improve efficiency in delivering packages faster. The initiative is reported by Katie Tarasov.
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Similar markets
Very Satisfied • 25%
Satisfied • 25%
Neutral • 25%
Dissatisfied • 25%
4.5 or higher • 25%
4.0 to 4.49 • 25%
3.5 to 3.99 • 25%
Below 3.5 • 25%
Yes • 50%
No • 50%
Less than 3.5 • 25%
3.5 to 3.9 • 25%
4.0 to 4.4 • 25%
4.5 or higher • 25%
Increases • 25%
Decreases • 25%
Remains the same • 25%
No data available • 25%
Significantly increased • 25%
Moderately increased • 25%
No change • 25%
Decreased • 25%
4.0 and above • 33%
3.0 to 3.9 • 33%
Below 3.0 • 34%
Less than 5% • 25%
5% to 10% • 25%
10% to 15% • 25%
More than 15% • 25%
0-5% • 25%
6-10% • 25%
11-15% • 25%
More than 15% • 25%
