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How will Asus' NPS score change by end of 2024?
2
Resolution / Starting Odds
Increase by more than 10 points • 33%
Increase by less than 10 points • 33%
No significant change or decrease • 33%
NPS reports published by Asus or third-party market research firms
Story
Asus Overhauls Customer Support and Warranty Service, Offers Refunds After Gamers Nexus Investigation
Jun 17, 2024, 01:19 PM
Asus is overhauling its customer support system following a thorough investigation by Gamers Nexus. The investigation highlighted significant issues with Asus' warranty service, prompting the company to pledge a series of concrete fixes. These fixes include improving customer support and refunding affected users. Asus aims to restore its reputation by addressing these concerns and implementing a new program to enhance customer service. The investigation and subsequent changes were reported by Monica Chin from The Verge.
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