Asus Overhauls Customer Support and Warranty Service, Offers Refunds After Gamers Nexus Investigation

Jun 17, 2024, 01:19 PM

Asus is overhauling its customer support system following a thorough investigation by Gamers Nexus. The investigation highlighted significant issues with Asus' warranty service, prompting the company to pledge a series of concrete fixes. These fixes include improving customer support and refunding affected users. Asus aims to restore its reputation by addressing these concerns and implementing a new program to enhance customer service. The investigation and subsequent changes were reported by Monica Chin from The Verge.