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Will Asus implement a new customer support program by Q1 2025?
3
Resolution / Starting Odds
Yes • 50%
No • 50%
Official announcements or press releases from Asus
Story
Asus Overhauls Customer Support and Warranty Service, Offers Refunds After Gamers Nexus Investigation
Jun 17, 2024, 01:19 PM
Asus is overhauling its customer support system following a thorough investigation by Gamers Nexus. The investigation highlighted significant issues with Asus' warranty service, prompting the company to pledge a series of concrete fixes. These fixes include improving customer support and refunding affected users. Asus aims to restore its reputation by addressing these concerns and implementing a new program to enhance customer service. The investigation and subsequent changes were reported by Monica Chin from The Verge.
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