Loading...
Market
What will be the most common passenger feedback theme about Shake Shack on Delta by March 2025?
2
Resolution / Starting Odds
Taste and quality • 25%
Portion size • 25%
Value for money • 25%
Other • 25%
Customer feedback reports or surveys conducted by Delta Air Lines
Story
Delta Air Lines to Serve Shake Shack Cheeseburgers on Long-Distance Flights from Boston
Nov 19, 2024, 07:30 PM
Delta Air Lines has announced a first-of-its-kind partnership with Shake Shack to serve the fast-food chain's cheeseburgers in first class on long-distance domestic flights. This initiative will begin on December 1, 2024, with flights departing from Boston. The meals will be available only to first-class passengers on routes longer than 900 miles. This move is seen as a marketing tool for Shake Shack, although it might not significantly impact their volume or revenue. Delta's decision to offer Shake Shack burgers in first class represents a shift in airline dining options, aiming to provide a unique experience for passengers.
View original story
Similar markets
Yes • 50%
No • 50%
Baggage handling • 25%
Customer service • 25%
Disability services • 25%
Flight delays • 25%
Improves • 25%
Declines • 25%
No change • 25%
Mixed reactions • 25%
Fewer than 100 complaints • 25%
100-499 complaints • 25%
500-999 complaints • 25%
1000 or more complaints • 25%
Delta apologizes • 25%
Delta changes policy • 25%
No action from Delta • 25%
Other outcome • 25%
Apology and employee termination • 25%
Denial of wrongdoing • 25%
Commitment to internal review • 25%
No official response • 25%
Significantly improved • 25%
Slightly improved • 25%
No change • 25%
Worsened • 25%
Improves • 25%
Declines • 25%
Remains the same • 25%
No data available • 25%
Speed of service • 25%
Quality of food • 25%
Cleanliness • 25%
Other • 25%
Increase by more than 5% • 25%
Increase by up to 5% • 25%
No change • 25%
Decrease • 25%
Increase by more than 10% • 25%
Increase by less than 10% • 25%
Decrease by less than 10% • 25%
Decrease by more than 10% • 25%