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What will be the most common complaint about American Airlines in 2025?
2
Resolution / Starting Odds
Baggage handling • 25%
Customer service • 25%
Disability services • 25%
Flight delays • 25%
Consumer reports or surveys from reputable sources such as J.D. Power
Story
American Airlines Fined $50 Million by U.S. DOT for Mishandling Disabled Passengers' Wheelchairs
Oct 23, 2024, 03:50 PM
The U.S. Department of Transportation has fined American Airlines a record $50 million for mistreating passengers with disabilities. The airline failed to provide adequate wheelchair assistance and mishandled over 10,760 wheelchairs and mobility scooters between 2019 and 2023, leaving passengers without their mobility devices. Transportation Secretary Pete Buttigieg stated that American Airlines provided unsafe and undignified physical assistance to passengers, resulting in injuries. The fine is 25 times larger than the previous highest penalty for disability protection violations. American Airlines will pay $25 million over three years and was credited $25 million for investments to address the issues.
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Fewer than 100 complaints • 25%
100-499 complaints • 25%
500-999 complaints • 25%
1000 or more complaints • 25%
11-20% • 25%
0-10% • 25%
21-30% • 25%
More than 30% • 25%
Taste and quality • 25%
Portion size • 25%
Value for money • 25%
Other • 25%
Policy changes • 25%
Leadership changes • 25%
Increased training • 25%
No significant changes • 25%
Speed Issues • 25%
Connectivity Problems • 25%
Service Availability • 25%
Other • 25%
No disruptions • 25%
Minor disruptions • 25%
Moderate disruptions • 25%
Severe disruptions • 25%
Another fine • 25%
Court ruling • 25%
Settlement with advocacy groups • 25%
No major action • 25%
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No • 50%
Yes • 50%
No • 50%
Canceled flights • 25%
Significant delays • 25%
Unprovided services • 25%
Delayed baggage • 25%
Pay Raise • 25%
Improved Benefits • 25%
Safety Measures • 25%
Other • 25%