Official reports from customer satisfaction surveys or major news outlets

USDOT Investigates Delta After 5,000 Flight Cancellations Enter Fifth Day Due to Tech Outage

Jul 23, 2024, 01:49 PM

The U.S. Department of Transportation (USDOT) has opened an investigation into Delta Air Lines following widespread flight cancellations. Since Friday, Delta has canceled more than 5,000 flights due to a global technology outage, with disruptions entering their fifth day. Transportation Secretary Pete Buttigieg announced the investigation on social media, emphasizing the need to ensure that Delta is taking care of its passengers during the ongoing disruptions. The probe aims to determine whether Delta is complying with federal regulations and adequately addressing customer service issues amid the crisis.