Market
Primary reason for any SmileDirectClub refund delays by end of 2024?
2
Resolution / Starting Odds
Banking/technical issues • 25%
Legal complications • 25%
Lack of customer information • 25%
Other reasons • 25%
Official communications from SmileDirectClub or media reports detailing the reasons for delay
Story
SmileDirectClub to Refund $4.8 Million to Over 28,000 Customers, New York Attorney General Letitia James Announces
Dec 3, 2024, 10:23 PM
SmileDirectClub, a dental telehealth company that went bankrupt in 2023, has agreed to pay $4.8 million in refunds to over 28,000 former customers who were improperly charged after the company ceased operations. New York Attorney General Letitia James announced the recovery of these funds, emphasizing that the refunds will be distributed nationwide to affected consumers. The announcement highlights the illegal charges made to customers following the company's shutdown.
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Less than 50% • 25%
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$501 to $1000 • 25%
No • 50%
Yes • 50%
Acquisition by another company • 25%
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Reorganization and relaunch • 25%
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No • 50%
Tax Return Errors • 25%
Other • 25%
Bank Account Issues • 25%
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No refund • 25%
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Other • 25%