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Market
Changes in Air Canada's customer satisfaction ratings by end of 2024
5
Resolution / Starting Odds
Increase • 33%
Decrease • 33%
No Change • 34%
customer satisfaction surveys or ratings published by credible agencies
Story
Air Canada Slammed for Mishandling AFN Chief's Headdress, Offers 15% Discount
May 1, 2024, 12:49 PM
Air Canada faced criticism after an incident where the airline's crew removed the headdress of the Assembly of First Nations (AFN) National Chief from the cabin, placing it in a garbage bag in the baggage hold. The mishandling of the sacred item, which included harassment by the crew, prompted an apology from the airline and a 15% discount offer to the chief. Canadian Prime Minister Justin Trudeau criticized the airline's actions.
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