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VisitReduction in airline consumer complaints by end of 2024?
Yes • 50%
No • 50%
Annual report data from U.S. Department of Transportation
Biden Administration Teams Up with 15 States to Enhance Airline Consumer Protection
Apr 16, 2024, 08:16 PM
The Biden administration, spearheaded by U.S. Transportation Secretary Pete Buttigieg, has announced a significant initiative to enhance consumer protection in the airline industry. In a collaborative effort with state attorneys general from 15 states, the administration aims to fast-track investigations into complaints against airlines and ticket agents, focusing on unfair or deceptive practices. This partnership allows state officials to investigate complaints and refer them to the Department of Transportation for further review. The initiative is part of a broader effort to address issues in the airline industry, including a federal hearing on airline loyalty programs to probe potential unfair practices.
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Implemented • 50%
Not Implemented • 50%
Increase in ticket prices • 50%
No increase in ticket prices • 50%
Improved labor relations • 33%
Unchanged labor relations • 33%
Worsened labor relations • 33%
Simplification of Points System • 33%
Increased Transparency Requirements • 33%
No Significant Changes • 34%
Southwest Airlines • 25%
United Airlines • 25%
Delta Airlines • 25%
American Airlines • 25%
Refunds and cancellations • 20%
Overbooking • 20%
Service quality • 20%
Baggage issues • 20%
Loyalty program disputes • 20%