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How will Air Canada's cultural sensitivity training initiatives change by the end of 2024?
5
Resolution / Starting Odds
Significant increase • 33%
Moderate increase • 33%
No change • 33%
Official statements or press releases from Air Canada
Story
Air Canada Apologizes for Mishandling AFN Chief's Headdress, Offers Discount
May 1, 2024, 12:49 PM
Air Canada has issued an apology after mishandling the headdress of a National Chief from the Assembly of First Nations (AFN). The incident, which involved cabin crew removing the chief's headdress and placing it in a baggage hold, has sparked significant backlash. In response to the incident, Air Canada offered the chief a 15% discount.
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Increase • 33%
Decrease • 33%
No Change • 34%
Public Apology • 25%
Policy Changes Announced • 25%
Financial Compensation • 25%
No Action • 25%
Lawsuit Filed • 25%
Settlement Reached • 25%
No Legal Action • 25%
Other Legal Outcome • 25%
Introduction of new diversity policies • 25%
No significant changes • 25%
Revision of existing customer service policies • 25%
Implementation of mandatory staff retraining • 25%
Yes • 50%
No • 50%
Policies Updated • 33%
No Significant Change • 33%
Increased Funding for Diversity Programs • 34%
Major overhaul • 25%
Minor adjustments • 25%
Public relations focus without major changes • 25%
No changes announced • 25%
Significant decline • 33%
Moderate decline • 33%
No significant impact • 34%