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Market
How will public perception of Qantas change by the end of 2024?
5
Resolution / Starting Odds
Significantly improved • 25%
Somewhat improved • 25%
No change • 25%
Worsened • 25%
Consumer satisfaction surveys and market research reports
Story
Qantas Pays $120M to Settle ACCC Case on Post-COVID Canceled Flights
May 5, 2024, 10:30 PM
Qantas Airways has agreed to pay a $100 million fine and an additional $20 million in compensation to passengers to settle a lawsuit with the Australian Competition and Consumer Commission (ACCC). The lawsuit, arising in the post-COVID era, was centered on the airline's practice of selling tickets for flights that had already been canceled. The total settlement amount includes a $66 million penalty to address claims of misleading customers and failing to notify them in a timely manner about cancellations.
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Significantly Improved • 33%
No Change • 33%
Worsened • 33%
Favorability increases • 33%
Favorability decreases • 33%
No significant change • 34%
Improved • 33%
Worsened • 33%
Unchanged • 34%
Significantly lower • 33%
Somewhat lower • 33%
Unchanged or higher • 34%
Significantly worsened • 25%
Somewhat worsened • 25%
No significant change • 25%
Improved trust due to response • 25%
Significantly Improved • 25%
Slightly Improved • 25%
Unchanged • 25%
Worsened • 25%
Improved • 33%
Worsened • 33%
Unchanged • 33%
Increase • 33%
Decrease • 33%
No Change • 34%
Significant decline • 33%
Moderate decline • 33%
No significant impact • 34%
Major overhaul • 25%
Minor adjustments • 25%
Public relations focus without major changes • 25%
No changes announced • 25%
Increase significantly • 25%
Increase slightly • 25%
Stay the same • 25%
Decrease • 25%
International bookings decrease more • 33%
Domestic bookings decrease more • 33%
Both affected equally • 33%