U.S. Department of Transportation's periodic reports on customer complaints

U.S. DOT Rules: Automatic Refunds for Airline Delays, Cancellations, Lost Bags

Apr 24, 2024, 03:35 PM

The U.S. Department of Transportation has introduced new regulations requiring airlines to provide automatic cash refunds for canceled or significantly delayed flights, lost bags, and within 7 business days. These rules, part of a broader initiative by the Biden administration, also mandate airlines to disclose all potential fees upfront before ticket purchase and apply to delays over 3 hours domestically and 6 hours internationally. This move aims to eliminate surprise fees and ensure passengers are fairly compensated without needing to navigate complex refund processes.