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Market
Most frequent issue in airline consumer complaints in 2024
5
Resolution / Starting Odds
Overbooking • 20%
Loyalty program disputes • 20%
Refunds and cancellations • 20%
Baggage issues • 20%
Service quality • 20%
Data analysis report on consumer complaints from U.S. Department of Transportation
Story
Biden Administration Teams Up with 15 States to Enhance Airline Consumer Protection
Apr 16, 2024, 08:16 PM
The Biden administration, spearheaded by U.S. Transportation Secretary Pete Buttigieg, has announced a significant initiative to enhance consumer protection in the airline industry. In a collaborative effort with state attorneys general from 15 states, the administration aims to fast-track investigations into complaints against airlines and ticket agents, focusing on unfair or deceptive practices. This partnership allows state officials to investigate complaints and refer them to the Department of Transportation for further review. The initiative is part of a broader effort to address issues in the airline industry, including a federal hearing on airline loyalty programs to probe potential unfair practices.
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Aircraft parts shortage • 33%
Fuel supply issues • 33%
Labor shortages • 34%
None • 25%
One • 25%
Two • 25%
Three or more • 25%
Improved labor relations • 33%
Unchanged labor relations • 33%
Worsened labor relations • 33%
Improved • 33%
Unchanged • 33%
Worsened • 33%
American Airlines • 25%
Delta Air Lines • 25%
Southwest Airlines • 25%
United Airlines • 25%
Fully Implemented • 33%
Partially Implemented • 33%
Not Implemented • 33%
Increased Profitability • 33%
No Change in Profitability • 33%
Decreased Profitability • 33%
High Compliance • 25%
Moderate Compliance • 25%
Low Compliance • 25%
Non-Compliance • 25%
Implemented • 50%
Not Implemented • 50%
Increase in ticket prices • 50%
No increase in ticket prices • 50%