Loading...
Loading...
Browse all stories on DeepNewz
VisitHow will public perception of JetBlue's service quality change by December 31, 2025?
Improved • 25%
Declined • 25%
Unchanged • 25%
Mixed reviews • 25%
Customer satisfaction surveys and industry reports
DOT Fines JetBlue $2 Million for Chronic East Coast Delays; $1 Million to Passengers
Jan 3, 2025, 06:33 PM
The U.S. Department of Transportation has fined JetBlue Airways $2 million for operating multiple chronically delayed flights due to unrealistic scheduling practices. This enforcement marks the first of its kind by the DOT against an airline for prohibited scheduling resulting in chronic delays. Half of the fine, $1 million, will be allocated towards compensating affected passengers. JetBlue agreed to pay the penalty, which was announced on Friday. The DOT's action targets the airline's flights along the East Coast, where JetBlue was found to have consistently failed to operate flights on time, harming both passengers and fair competition across the airline industry.
View original story
Insufficient data • 25%
Increased satisfaction • 25%
No change in satisfaction • 25%
Decreased satisfaction • 25%
10th • 25%
1st to 3rd • 25%
4th to 6th • 25%
7th to 9th • 25%
Mixed opinions • 25%
Improved perception • 25%
Worsened perception • 25%
No change • 25%
Dissatisfied • 25%
Neutral • 25%
Satisfied • 25%
Very satisfied • 25%
Yes • 50%
No • 50%
500-999 complaints • 25%
1000 or more complaints • 25%
Fewer than 100 complaints • 25%
100-499 complaints • 25%
No improvement • 25%
Improvement by 10% or more • 25%
Improvement by 5-9% • 25%
Improvement by less than 5% • 25%
Insufficient data • 25%
Worsened safety record • 25%
No change in safety record • 25%
Improved safety record • 25%
No significant change • 25%
Increase by less than 5% • 25%
Increase by over 5% • 25%
Decrease by over 5% • 25%