Official announcements or policy updates from Southwest Airlines

Southwest Airlines Adjusts Cabin Service at 18,000 Feet to Reduce Turbulence Injuries

Nov 30, 2024, 08:00 PM

Southwest Airlines has announced a change in its in-flight procedures starting next month, where flight attendants will begin preparing the cabin for landing at an altitude of 18,000 feet instead of the previous 10,000 feet. This adjustment, effective from December 4, is aimed at reducing the risk of in-flight turbulence injuries for both crew members and passengers. The decision was made in collaboration with the Transport Workers Union of America Local 556, which represents Southwest's flight attendants. The change, which will result in an earlier end to cabin service, including drinks and snacks, by about 10 minutes, is expected to reduce injuries by approximately 20%, according to an internal memo cited by travel website View from the Wing. A Southwest spokesperson confirmed the policy shift to ensure safety during the descent.