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Customer satisfaction with AI checkout at Sam's Club in 2024
5
Resolution / Starting Odds
Decreased satisfaction • 33%
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Increased satisfaction • 33%
Customer feedback surveys or independent retail satisfaction studies.
Story
Sam's Club AI Checkout Reduces Wait Times by 23%, Expands to 120 Stores
May 4, 2024, 12:16 PM
Sam's Club is implementing AI-powered technology to streamline the checkout process at its stores. This new system uses computer vision to compare items in customers' carts with their receipts, allowing for a faster exit without manual receipt checks. Currently, the technology has been deployed in over 120 stores, representing 20% of all Sam's Club locations. The AI system has significantly reduced wait times, with more than half of the customers at these locations using the automated process, reducing wait times for all members by 23%. Sam's Club plans to expand this technology to all its stores by the end of 2024.
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