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Market
Customer satisfaction post-Zephyr mask refunds by end of 2024
4
Resolution / Starting Odds
Mostly satisfied • 33%
Mixed reactions • 33%
Mostly dissatisfied • 34%
Customer satisfaction surveys, social media analysis, or market research reports.
Story
FTC Fines Razer $1.1M for False N95 Claims, Orders Refunds
Apr 30, 2024, 03:42 PM
Razer Inc. has been ordered by the Federal Trade Commission (FTC) to pay over $1.1 million in refunds nationwide to customers for misleading marketing of its Zephyr face masks, which were falsely advertised as 'N95-grade' respirators with RGB features. In addition to the refunds, Razer is also fined $100,000 for the deceptive health claims associated with the product.
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Highly satisfied • 25%
Satisfied • 25%
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Highly satisfied • 33%
Moderately satisfied • 33%
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Highly Satisfied (80%+ positive) • 33%
Moderately Satisfied (50%-79% positive) • 34%
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Positive response • 33%
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