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Will the FTC take more regulatory actions against BetterHelp by end of 2024?
5
BetterHelp•Federal Trade Commission•FTC•MyTherapist•Teen Counseling•Faithful Counseling•Pride Counseling•iCounseling•Regain•Terappeuta
Resolution / Starting Odds
Yes • 50%
No • 50%
FTC announcements, legal documents
Story
BetterHelp to Pay $7.8M to 800,000 Users, Refunds Begin
May 9, 2024, 11:15 PM
BetterHelp, an online therapy provider, has agreed to pay $7.8 million in a settlement with the Federal Trade Commission (FTC) over allegations of mishandling and sharing customers' health data for advertising purposes. The settlement affects approximately 800,000 users who signed up and paid for services through various BetterHelp platforms including MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, and Terappeuta between August 1, 2017, and December 31, 2020. Customers affected by this privacy breach are beginning to receive notices about refunds from the settlement, amounting to about $10 per customer.
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Similar markets
No further action • 33%
Additional fines • 33%
Operational restrictions imposed • 34%
Increase in profits • 25%
Decrease in profits • 25%
No significant change • 25%
Operating at a loss • 25%
Significantly decrease • 25%
Slightly decrease • 25%
Remain unchanged • 25%
Increase • 25%
No change in leadership • 33%
CEO replaced • 33%
Other senior management changes • 34%
Remains stable • 25%
Improves • 25%
Declines • 25%
Becomes market leader • 25%
Viewed positively • 25%
Viewed negatively • 25%
Mixed reactions • 25%
No significant public interest • 25%