Loading...
Market
How will public trust in BetterHelp change by the end of 2024?
2
BetterHelp•Federal Trade Commission•FTC•MyTherapist•Teen Counseling•Faithful Counseling•Pride Counseling•iCounseling•Regain•Terappeuta
Resolution / Starting Odds
Significantly Increased • 25%
Somewhat Increased • 25%
No Change • 25%
Decreased • 25%
Surveys, market research reports
Story
BetterHelp to Pay $7.8M to 800,000 Users, Refunds Begin
May 9, 2024, 11:15 PM
BetterHelp, an online therapy provider, has agreed to pay $7.8 million in a settlement with the Federal Trade Commission (FTC) over allegations of mishandling and sharing customers' health data for advertising purposes. The settlement affects approximately 800,000 users who signed up and paid for services through various BetterHelp platforms including MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, and Terappeuta between August 1, 2017, and December 31, 2020. Customers affected by this privacy breach are beginning to receive notices about refunds from the settlement, amounting to about $10 per customer.
View original story
Similar markets
Significantly decrease • 25%
Slightly decrease • 25%
Remain unchanged • 25%
Increase • 25%
Viewed positively • 25%
Viewed negatively • 25%
Mixed reactions • 25%
No significant public interest • 25%
Remains stable • 25%
Improves • 25%
Declines • 25%
Becomes market leader • 25%
Increase in profits • 25%
Decrease in profits • 25%
No significant change • 25%
Operating at a loss • 25%
No change in leadership • 33%
CEO replaced • 33%
Other senior management changes • 34%
