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What will be the primary reason cited for adopting ServiceNow's AI agents on Xanadu by December 31, 2024?
3
Resolution / Starting Odds
Enhanced Customer Service Management • 25%
Improved IT Service Management • 25%
Operational Efficiency • 25%
Cost Reduction • 25%
Publicly available statements from Fortune 500 companies, press releases, and ServiceNow's reports
Story
ServiceNow Introduces Customizable AI Agents on Xanadu Platform
Sep 10, 2024, 07:43 PM
ServiceNow, a $7 billion revenue company, has announced the introduction of a library of enterprise AI agents designed to be customizable to fit various workflows. The company will launch its first AI agent use cases in November, focusing on customer service management and IT service management. These AI agents are part of ServiceNow's new Xanadu platform. ServiceNow's CEO, Bill McDermott, highlighted the advanced reasoning capabilities of these AI agents and emphasized that they are built on a unified platform, data model, and architecture to enhance business operations.
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Customization • 25%
Integration • 25%
User Experience • 25%
Performance • 25%
Client inquiries • 25%
Sales • 25%
Lead generation • 25%
Customer support • 25%
Sales and Service • 25%
Marketing • 25%
Legal • 25%
Finance • 25%
Client inquiries • 25%
Sales lead generation • 25%
Inventory management • 25%
Customer support • 25%
PR outreach • 25%
SEO optimization • 25%
Competition tracking • 25%
Other • 25%
Enhanced team collaboration • 25%
Improved workflow automation • 25%
Real-time insights • 25%
Increased productivity • 25%
Customer Support • 25%
Social Interaction • 25%
Content Creation • 25%
Other • 25%
Client Inquiry Agent • 25%
Sales Leads Agent • 25%
Inventory Management Agent • 25%
Other • 25%
Finance • 25%
Healthcare • 25%
Retail • 25%
Manufacturing • 25%
Marketing • 25%
Sales • 25%
Customer Service • 25%
Other • 25%
Microsoft • 25%
Oracle • 25%
SAP • 25%
None of the above • 25%
Project Jarvis higher • 25%
Anthropic AI higher • 25%
Same satisfaction • 25%
Insufficient data • 25%