Official announcements from ServiceNow and publicly available Fortune 500 company reports

ServiceNow Introduces Customizable AI Agents on Xanadu Platform

Sep 10, 2024, 07:43 PM

ServiceNow, a $7 billion revenue company, has announced the introduction of a library of enterprise AI agents designed to be customizable to fit various workflows. The company will launch its first AI agent use cases in November, focusing on customer service management and IT service management. These AI agents are part of ServiceNow's new Xanadu platform. ServiceNow's CEO, Bill McDermott, highlighted the advanced reasoning capabilities of these AI agents and emphasized that they are built on a unified platform, data model, and architecture to enhance business operations.