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What will be the average user satisfaction rating for the Online Passport Renewal system by March 31, 2025?
3
Resolution / Starting Odds
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U.S. Department of State user satisfaction surveys or third-party reviews
Story
State Department Fully Launches Online Passport Renewal System for Eligible U.S. Citizens
Sep 18, 2024, 04:40 PM
The U.S. Department of State has fully launched its Online Passport Renewal (OPR) system, allowing eligible U.S. citizens to renew their passports online. This new system, which is available 24/7, aims to modernize government services by providing a more efficient and convenient alternative to the traditional mail-in paper application process. The update follows a successful pilot program and is expected to significantly ease the renewal process for American travelers. However, processing times remain the same as pre-pandemic levels, typically taking 6-8 weeks. The service is currently available only for adult passports and for those living in the U.S., either a state or territory.
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