Positive passenger feedback on Southwest's new cabin service policy by June 30, 2025?
Yes • 50%
No • 50%
Customer satisfaction surveys and public feedback reports
Southwest Airlines Ends Cabin Service at 18,000 Feet for Safety on Dec. 4
Nov 30, 2024, 07:44 PM
Southwest Airlines has announced that it will begin ending its cabin service earlier on its flights starting next month. This change will see flight attendants preparing the cabin for landing at an altitude of 18,000 feet instead of the previous 10,000 feet, effectively concluding drink and snack service 10 minutes earlier. The decision is driven by safety considerations, aiming to reduce the chance of injuries from turbulence. This adjustment will commence on December 4, 2024.
View original story
Fewer than 100 complaints • 25%
1000 or more complaints • 25%
500-999 complaints • 25%
100-499 complaints • 25%
Less than 50% • 25%
75-99% • 25%
50-74% • 25%
100% • 25%
Major overhaul • 25%
Complete restructuring • 25%
No changes • 25%
Minor adjustments • 25%
Mostly negative • 25%
Mostly positive • 25%
Mixed • 25%
Indifferent • 25%
Mixed reviews • 25%
Unchanged • 25%
Declined • 25%
Improved • 25%
Public apology • 25%
Policy change • 25%
Other • 25%
No action • 25%
Yes • 50%
No • 50%
Increased satisfaction • 25%
Insufficient data • 25%
Decreased satisfaction • 25%
No change in satisfaction • 25%
No change in safety record • 25%
Insufficient data • 25%
Improved safety record • 25%
Worsened safety record • 25%