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How will DoorDash's PIN code requirement affect customer satisfaction ratings related to delivery accuracy by the end of 2024?
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DoorDash's customer satisfaction surveys or reports
Story
DoorDash Introduces PIN Code to Curb False Delivery Claims
Aug 24, 2024, 11:02 PM
DoorDash has introduced a new security measure requiring some customers to enter a PIN code to confirm deliveries. This initiative aims to reduce false claims against delivery drivers, known as Dashers, where users allege their orders were shorted or not delivered. The company acknowledges that while most consumers act honestly, there are instances of inaccurate reporting. The updates are part of DoorDash's broader efforts to protect its drivers and ensure accurate delivery reporting.
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