Loading...
Market
Story
SoftBank's SoftVoice AI Provides 'Mental Shield' for Call Centers
Jun 18, 2024, 03:40 PM
SoftBank has introduced a new 'emotion canceling' AI technology designed to transform customer service interactions. The technology, known as SoftVoice, aims to reduce stress levels among call center operators by softening the tone of angry customers' voices. This 'mental shield' is intended to bolster the mental health of employees who frequently deal with upset customers. The AI works by converting harsh and aggressive speech into calm and gentle tones, providing a supportive environment for call center workers.
View original story
Similar markets
Less than 100,000 • 25%
100,000 to 300,000 • 25%
300,001 to 500,000 • 25%
More than 500,000 • 25%
Less than 10,000 • 25%
10,000 to 50,000 • 25%
50,001 to 100,000 • 25%
More than 100,000 • 25%
Below 5 • 33%
5 to 10 • 33%
Above 10 • 33%
Yes • 50%
No • 50%
Less than 50 • 25%
50-100 • 25%
101-200 • 25%
More than 200 • 25%
Less than 5% • 25%
5% to 10% • 25%
10% to 15% • 25%
More than 15% • 25%
OpenAI (ChatGPT) • 25%
Google • 25%
Amazon (Alexa) • 25%
Other • 25%
Less than 20% • 25%
20-40% • 25%
40-60% • 25%
More than 60% • 25%
1-5 • 25%
6-10 • 25%
11-20 • 25%
More than 20 • 25%
Yes • 50%
No • 50%
0 • 25%
1 • 25%
2 • 25%
3 or more • 25%