SoftBank's SoftVoice AI Provides 'Mental Shield' for Call Centers

Jun 18, 2024, 03:40 PM

SoftBank has introduced a new 'emotion canceling' AI technology designed to transform customer service interactions. The technology, known as SoftVoice, aims to reduce stress levels among call center operators by softening the tone of angry customers' voices. This 'mental shield' is intended to bolster the mental health of employees who frequently deal with upset customers. The AI works by converting harsh and aggressive speech into calm and gentle tones, providing a supportive environment for call center workers.