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Will Taco Bell receive a major customer satisfaction award for AI voice ordering by mid-2025?
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Story
Taco Bell to Expand AI Voice Drive-Thru Ordering in Hundreds of U.S. Locations by End of 2024
Jul 31, 2024, 05:22 PM
Taco Bell, owned by Yum! Brands, is set to significantly expand its use of artificial intelligence (AI) in drive-thru lanes across the United States. By the end of 2024, hundreds of Taco Bell locations will implement AI-powered voice ordering technology. This move aims to enhance customer experience, reduce wait times, and improve operational efficiency. Taco Bell's commitment to AI comes as some competitors, such as McDonald's, are moving away from the technology. Yum! Brands has future plans to roll out this AI technology globally across its various brands.
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