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Will average wait times for customer service significantly reduce by mid-2025 due to the 'Time is Money' initiative?
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Consumer reports, surveys, or official statistics from relevant federal agencies
Story
Biden Administration Launches 'Time is Money' Initiative to Simplify Consumer Processes
Aug 12, 2024, 01:30 PM
The Biden administration has introduced a new initiative aimed at simplifying consumer processes and reducing common frustrations. The initiative, known as "Time is Money," seeks to address issues such as hard-to-cancel subscriptions, cumbersome insurance forms, and long wait times for customer service. The administration is working with multiple federal agencies to make it easier for consumers to unsubscribe from unwanted memberships and recurring payment services. Additionally, the initiative includes proposals to allow consumers to speak directly to a human representative by pressing a single button, targeting corporate practices that waste consumers' time and money.
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