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Will Target's AI tool reduce average customer query time by end of 2024?
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Operational efficiency reports and customer service metrics published by Target
Story
Target Implements New Generative AI Tool to Enhance Shopping Experience
Jun 20, 2024, 03:54 PM
Target is implementing a new generative artificial intelligence tool to assist employees and enhance the shopping experience. This AI solution, Target's new tool, will help store associates answer customer inquiries more efficiently, thereby improving customer service. The move is part of a broader trend among retailers to embrace advanced technologies for operational optimization and better customer engagement.
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