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Which feature will be most praised in the initial reviews of IntentCX by mid-2025?
2
Resolution / Starting Odds
Real-time data processing • 25%
Customer intent understanding • 25%
Personalized service • 25%
Proactive engagement • 25%
Technology review articles, customer feedback, or T-Mobile press releases
Story
T-Mobile Partners with OpenAI, NVIDIA, Ericsson, and Nokia to Launch IntentCX and AI-RAN
Sep 18, 2024, 04:17 PM
T-Mobile has announced a multi-year partnership with OpenAI to develop IntentCX, an innovative intent-driven AI decision-making platform aimed at revolutionizing customer experience. The platform, set to launch in 2025, will use real-time data to understand customer intent and sentiment, offering personalized service and proactive engagement. Additionally, T-Mobile has formed a technology partnership with NVIDIA, Ericsson, and Nokia to advance the future of mobile networking with AI at the center. This collaboration includes the development of AI-RAN, an AI-powered radio access network, which will transform telecommunications networks into AI computing infrastructure. The AI-RAN Innovation Center will explore how GPUs and AI can boost efficiencies in 5G and eventually 6G. OpenAI CEO Sam Altman discussed the new IntentCX platform at T-Mobile's Capital Markets Day.
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