Cognigy Raises $100 Million Series C for AI-Powered Customer Service Automation: TechCrunch

Jun 11, 2024, 11:39 AM

Cognigy, a customer service automation startup, has raised $100 million in a Series C funding round, as reported by TechCrunch on June 11, 2024. The company, which is now a NICE Prime Partner, provides AI-powered customer service automation solutions. Cognigy's AI agents are capable of handling highly repetitive tasks and can interact with tens of thousands of users simultaneously. The company currently serves approximately 175 clients, including major enterprise brands that rely on its AI agent workforce to streamline their contact center operations.