Market
What will be the outcome of Stanley's recall response and customer satisfaction by mid-2025?
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Resolution / Starting Odds
Positive response and high satisfaction • 25%
Mixed response and moderate satisfaction • 25%
Negative response and low satisfaction • 25%
No significant response • 25%
Customer satisfaction surveys and official statements from Stanley
Story
Stanley Recalls 2.6 Million Switchback and Trigger Action Mugs Due to Burn Hazard
Dec 12, 2024, 06:46 PM
Stanley has issued a recall of approximately 2.6 million Switchback and Trigger Action stainless steel travel mugs with polypropylene lids due to a potential burn hazard. The recall comes after the company received dozens of consumer complaints, including reports of 38 people being burned, some requiring medical attention. According to the U.S. Consumer Product Safety Commission (CPSC), the threads on the screw-on caps can shrink when exposed to heat and torque, causing the lids to detach and hot liquid to spill. The affected mugs were sold at various retailers nationwide, including Amazon, Walmart, and Target, from June 2016 through December 2024. Consumers are advised to stop using the recalled mugs immediately and contact Stanley for a replacement.
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Similar markets
25% to 50% • 25%
51% to 75% • 25%
Less than 25% • 25%
More than 75% • 25%
Improves • 33%
Declines • 33%
Remains the same • 34%
Discount on future purchases • 25%
Full refund • 25%
Product replacement • 25%
No additional action • 25%
Remains the same • 25%
Declines significantly • 25%
Declines slightly • 25%
Improves • 25%
Burn injuries • 25%
Lid detachment • 25%
Other issues • 25%
Replacement delays • 25%
Significant Increase • 25%
Decrease • 25%
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Slight Increase • 25%
No change • 25%
Worsened perception • 25%
Mixed opinions • 25%
Improved perception • 25%