Official announcements from T-Mobile or press releases

T-Mobile Partners with OpenAI, NVIDIA, Ericsson, and Nokia to Launch IntentCX and AI-RAN

Sep 18, 2024, 04:33 PM

T-Mobile has announced a series of strategic partnerships aimed at revolutionizing customer experience and advancing mobile networking through AI. The company is collaborating with OpenAI to develop IntentCX, an innovative intent-driven AI decision-making platform set to launch in 2025. This platform will utilize real-time data to understand customer intent and sentiment, offering personalized service and proactive engagement. Additionally, T-Mobile is partnering with NVIDIA, Ericsson, and Nokia to enhance mobile networking with AI at the center. This collaboration includes the establishment of an AI-RAN Innovation Center to explore how AI and GPUs can boost efficiencies in 5G and eventually 6G networks. These initiatives, part of a multi-year agreement, signify T-Mobile's commitment to integrating advanced AI technologies to transform both customer service and telecommunications infrastructure. NVIDIA AI Aerial will play a key role in this transformation. OpenAI CEO Sam Altman emphasized that customer data provided by T-Mobile will not be used to train its base AI models. The announcements were made during T-Mobile's Capital Markets Day.