Official announcements from Salesforce

Klarna Replaces Salesforce ($CRM) and Workday ($WDAY) with AI Solution

Sep 11, 2024, 03:15 PM

Klarna has made a significant move by replacing Salesforce and Workday with an AI-powered in-house software solution. This decision is driven by the ability of Klarna's internal AI team to replicate and potentially surpass the functionalities provided by these established SaaS providers. The shift highlights the growing influence of AI in enterprise software, raising questions about the future of traditional SaaS models. The margins of Salesforce and Workday, at 76% and 75% respectively, are notable data points in this context. This development could signal a broader trend of companies seeking more cost-effective and customized solutions through AI, potentially disrupting the SaaS industry. B2B SAAS investors and operators should take note of this shift. Klarna's stock $KLAR, along with Salesforce's $CRM and Workday's $WDAY, could be impacted by this move.