Official announcement from Klarna or verified reports from reputable news outlets

Klarna Replaces Salesforce and Workday with AI Solution, 10x Cheaper

Sep 10, 2024, 10:04 PM

Klarna has decided to replace its existing SaaS providers, Salesforce and Workday, with an internally developed AI-based solution. This move is seen as a significant shift in the enterprise software landscape, as it suggests that AI can now replicate and potentially exceed the functionality of established SaaS applications at a cost that is 10x cheaper to run. The decision has raised questions about the viability and cost-effectiveness of rebuilding such systems in-house, despite huge leaps in AI technology. Klarna's CEO has confirmed the transition, indicating that even core systems of record are being replaced. This development is likely to have far-reaching implications for the SaaS industry, particularly for investors and operators in the B2B space, though some remain skeptical.