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Market
User Satisfaction for IRS Direct File Next Season
4
Resolution / Starting Odds
Below 70% • 25%
70% to 80% • 25%
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Above 90% • 25%
IRS user surveys or independent satisfaction surveys
Story
IRS Direct File System Success: Over 140,000 Returns Processed, $90M in Refunds
Apr 26, 2024, 09:10 PM
The IRS's new Direct File tax-filing system, a free online service enabled by the Inflation Reduction Act, has been deemed a success following its pilot phase. The system processed over 140,000 tax returns and delivered more than $90 million in refunds. User feedback was overwhelmingly positive, with 90% of participants giving the system a favorable review. The Biden administration has highlighted that the program not only came in under budget but also received high praise from users. Discussions are ongoing about the potential expansion of the program to more states and its continuation in the next tax season.
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