Taco Bell Expands Voice AI Drive-Thru Technology to Hundreds of Locations by 2024

Aug 1, 2024, 03:10 AM

Taco Bell, under its parent company Yum! Brands ($YUM), is expanding its use of voice AI to hundreds of drive-thru locations across the United States by the end of 2024. This initiative aims to enhance customer experience by reducing wait times and improving order accuracy. The AI technology, which has been in testing for two years, will mimic human speech to take orders. Taco Bell's move comes as some competitors, like McDonald's, are stepping back from similar technology. Yum! Brands also plans to eventually roll out this AI technology globally across its other brands' drive-thrus.