T-Mobile Partners with OpenAI, NVIDIA, Ericsson, and Nokia to Launch IntentCX and AI-RAN

Sep 18, 2024, 04:03 PM

T-Mobile has announced a series of strategic partnerships aimed at revolutionizing both customer experience and mobile networking through artificial intelligence. The company is collaborating with OpenAI to develop IntentCX, an AI-powered customer experience platform designed to provide predictive, real-time solutions and proactive engagement. This platform, set to launch in 2025, will analyze real-time data to understand customer intent and offer personalized solutions. Additionally, T-Mobile has partnered with NVIDIA, Ericsson, and Nokia to advance the future of mobile networking with AI at the center. This includes the development of AI-RAN, a new platform that optimizes wireless networks and transforms radio access network technology into AI-driven computing infrastructure, powered by NVIDIA AI Aerial. The partnerships are part of a multi-year agreement.