Starbucks Requires Purchases for Cafe Access Under New Code of Conduct, Reversing 2018 Open-Door Policy by January 2025

Jan 14, 2025, 03:00 AM

Starbucks is implementing a new policy across its North American cafes that requires customers to make a purchase to remain in the store or use the restroom. This decision reverses the company's 2018 open-door policy, which allowed anyone to access its facilities without making a purchase. The updated Code of Conduct aims to enhance the guest and staff experience by prioritizing paying customers and addressing disruptive behaviors. New rules will also prohibit harassment, violence, smoking, and panhandling. The policy is set to be displayed in all company-owned stores by the end of January 2025.