Hong Kong Airport in Chaos, Switches to Manual Check-In Due to Microsoft Crowdstrike Outage

Jul 19, 2024, 08:25 AM

Hong Kong International Airport has switched to manual check-in procedures due to a global IT outage caused by Microsoft. The outage has disrupted the airport's self-service check-in facilities, forcing airlines to check in passengers manually. Despite the IT issues, flight operations have not been affected, and emergency procedures have been implemented to ensure flights continue to take off. The outage has also impacted other airports globally, including Dubai. The situation has been described as 'chaos' due to the disruptions. The IT outage was linked to a Crowdstrike update.