FTC Investigates Uber Over Unauthorized Sign-Ups, Difficult Cancellations in Uber One

Nov 27, 2024, 09:30 PM

The US Federal Trade Commission (FTC) is investigating Uber Technologies Inc. over possible violations of consumer protection laws related to its Uber One subscription service. The investigation was initiated earlier this year after customers complained that they were signed up for Uber One without their consent and faced difficulties when attempting to cancel the subscription. The probe focuses on the enrollment and cancellation policies of Uber's flagship subscription service. Last month, the FTC finalized a "click to cancel" rule that prohibits companies from imposing arduous cancellation processes on consumers.