Alorica Introduces AI Tool for Customer Service in 200 Languages

Sep 3, 2024, 03:39 AM

Alorica, a company based in Irvine, California, that runs customer-service centers around the world, has introduced an artificial intelligence translation tool that enables its representatives to communicate with customers in 200 different languages and 75 dialects. This innovation aims to enhance customer service by breaking down language barriers and providing more personalized support. The tool is part of a broader trend of using AI to improve customer service experiences globally.