AEON Uses AI to Standardize Staff Smiles, Boosts Service Attitude by 60%

Jul 24, 2024, 05:40 AM

AEON, a Japanese supermarket chain, has become the world's first company to use artificial intelligence (AI) to gauge and standardize the smiles of its staff. The AI system, known as 'Mr Smile,' has reportedly led to a 60% improvement in service attitude among employees. This innovative approach aims to enhance customer service by assessing and standardizing employees' smiles, marking a significant development in the use of AI in the retail sector.