Year-end summary report from the Department of Transportation

Biden Administration Teams Up with 15 States to Enhance Airline Consumer Protection

Apr 16, 2024, 08:16 PM

The Biden administration, spearheaded by U.S. Transportation Secretary Pete Buttigieg, has announced a significant initiative to enhance consumer protection in the airline industry. In a collaborative effort with state attorneys general from 15 states, the administration aims to fast-track investigations into complaints against airlines and ticket agents, focusing on unfair or deceptive practices. This partnership allows state officials to investigate complaints and refer them to the Department of Transportation for further review. The initiative is part of a broader effort to address issues in the airline industry, including a federal hearing on airline loyalty programs to probe potential unfair practices.