Market research firm reports on search engine market share

Google Faces Backlash Over Inaccurate AI Search Results, No Solution Yet for 2 Billion Users

May 26, 2024, 07:56 AM

Google's new AI-powered search feature, AI Overviews, has faced significant criticism for providing inaccurate and misleading information. The company has acknowledged the issue and stated it is taking 'swift actions' to remove these false AI-generated overviews. Despite the backlash, Alphabet CEO Sundar Pichai mentioned that users are responding positively to the new feature, with higher click-through rates for content within AI Overviews. However, the incorrect answers have raised concerns about trust and reliability, with experts warning about the potential spread of misinformation. Google is currently scrambling to manually rectify these peculiar AI responses. The New York Times reported that the incorrect answers in AI Overviews have undermined trust in a search engine that more than 2 billion people rely on for authoritative information. CEO Sundar Pichai admitted that the company has no solution yet for the AI providing wildly incorrect information.