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Reduction in complaints with recycled paper filler by June 2025?
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Resolution / Starting Odds
Yes • 50%
No • 50%
Amazon's customer feedback reports, publicly available customer satisfaction surveys
Story
Amazon Replaces 95% of Plastic Air Pillows with Recycled Paper in North America by June 20
Jun 20, 2024, 04:06 PM
Amazon has announced a significant shift in its packaging strategy for North America, replacing plastic air pillows with recycled paper filler. This move, announced on June 20, is part of the company's largest plastic packaging reduction effort to date. Amazon has already replaced 95% of the plastic air pillows and aims to completely eliminate them by the end of the year. The transition is expected to remove nearly 15 billion plastic air pillows annually from its shipping process, significantly reducing plastic waste in oceans and landfills. The company has faced criticism over the years for not taking sufficient steps to reduce plastic use, and this change is a response to those concerns. Amazon states that the recycled paper filler is more environmentally sound, boosts eco-friendliness, and works better than plastic air pillows.
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