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Project P.I. increases customer satisfaction by end of Q4 2024?
5
Resolution / Starting Odds
Yes • 50%
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Customer satisfaction surveys and ratings reported by Amazon
Story
Amazon Launches 'Project P.I.' (Private Investigator) to Improve Shipment Quality and Reduce Returns
Jun 3, 2024, 06:25 PM
Amazon has announced 'Project P.I.,' also known as 'Private Investigator,' an AI-powered tool designed to enhance the quality of shipments and reduce the necessity for returns. The project utilizes generative AI and computer vision to identify product defects before they are shipped to customers. By processing information from images during the fulfillment process and combining it with written customer feedback, the tool aims to uncover defects and address issues at the root. Project P.I. is already active in several warehouses, leveraging advanced technologies to ensure products meet buyers' criteria and are free from damage.
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