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Market
Percentage of PwC client interactions handled by ChatGPT by May 2025
4
Resolution / Starting Odds
Over 50% • 25%
30% to 50% • 25%
10% to 30% • 25%
Less than 10% • 25%
PwC press releases, client testimonials, industry analysis reports
Story
PwC Partners with OpenAI to Become Largest ChatGPT Enterprise Customer, Rolling Out to 100,000 Workers
May 29, 2024, 09:49 AM
PwC has entered into a significant partnership with OpenAI, becoming the largest customer and first reseller of ChatGPT Enterprise. The consulting firm plans to roll out the enterprise version of ChatGPT to its 75,000 U.S. employees and 26,000 U.K. employees, totaling 100,000 workers. This move marks PwC's commitment to integrating generative AI technology into its operations. The partnership, reported by Wall Street Journal and TechCrunch, is expected to revolutionize how PwC and its clients interact with AI, positioning PwC at the forefront of AI adoption in the enterprise sector.
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Less than 25% • 25%
25% to 50% • 25%
51% to 75% • 25%
More than 75% • 25%
Widely used • 33%
Moderately used • 34%
Rarely used • 33%
Full integration in all operations • 33%
Partial integration in some operations • 33%
Minimal integration • 34%
Less than 10 • 33%
Between 10 and 20 • 33%
More than 20 • 33%
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Slight improvement • 25%
Significant improvement • 25%
Leader in the market • 25%
Less than 5% • 33%
Between 5% and 10% • 33%
More than 10% • 33%
Significant improvement • 25%
Moderate improvement • 25%
No significant change • 25%
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